Activation TAT: Your Thomas Cook Prepaid Travel Card will generally be activated within twenty-four (24) business hours of purchase or as advised by the Purchase Location
Acceptability: You can use your Thomas Cook Prepaid Travel Card worldwide, at ATMs displaying the Mastercard/ Visa Acceptance Mark, as well as Mastercard/ Visa merchants, including shops, restaurants and online. Just enter your PIN or sign, as requested by the merchant. If an ATM asks you to choose an account or card type, it is suggested you choose the "Credit" option. With a Thomas Cook Prepaid Travel Card you do not need to worry about bank opening hours or lengthy queues to access your funds whilst travelling.
Convenience & Safety: Thomas Cook Prepaid Travel Card is a convenient and safe way of carrying your travel money overseas, offering all the peace of mind and security of traditional travelers cheques, and the convenience of cash, worldwide.
Transparency & Control: Pre-loading your Thomas Cook Prepaid Travel Card gives you more control of your travel budget than a standard debit or credit card and with fixed ATM fees and no transaction fees on purchases, it's easier to manage your overseas spending.
Usage in India & sanctioned countries: Due to FEMA Regulations, the Thomas Cook Prepaid Travel Card cannot be used at ATMs or merchants in India, Nepal and Bhutan, or for internet purchases where the website is registered in India, Nepal or Bhutan, or at websites accepting payment in Indian Rupees or the currencies of Nepal and Bhutan. In addition, the Card cannot be used in countries subject to economic sanctions, including: Afghanistan, Balkans, Belarus, Bosnia and Herzegovina, Burundi, Central African Republic, Cote d’Ivoire (Ivory Coast), Cuba, Democratic People’s Republic of Korea (DPRK)- North Korea, Democratic Republic of Congo, Ethiopia, Guyana, Iran, Iraq, Lao PDR, Lebanon, Liberia, Libya, Mali, Myanmar, Nicaragua, Pakistan, Somalia, South Sudan, Sudan, Syria, Tunisia, Uganda, Vanuatu, Venezuela, Yemen, Zimbabwe. The list of sanctioned countries is subject to change from time to time.
| Borderless Prepaid Card (Mastercard) One Card, 10 currencies |
Borderless Prepaid Card (Visa) One Card, 9 currencies |
One Currency Card One Card, Zero Cross Conversion Fees |
|---|---|---|
| US Dollar | US Dollar | US Dollar |
| Pound Sterling | Pound Sterling | |
| Euro | Euro | |
| Japanese Yen | Singapore Dollar | |
| Singapore Dollar | Australian Dollar | |
| Australian Dollar | Canadian Dollar | |
| Canadian Dollar | Swiss Franc | |
| Swiss Franc | UAE Dirham | |
| UAE Dirham | Thai Baht | |
| Thai Baht |
All loads and reloads are subject to the sole discretion of the Card issuer and/or its authorized agents and as per FEMA regulations as applicable from time to time.
◉ Free Lounge Access at International Airports in India
◉ Free International calling SIM card
◉ Free International Student Identity Card (ISIC)
◉ Free ATM Withdrawal (One withdrawal free every month)
◉ Emergency Cash Assistance
◉ Insurance Coverage
◉ Load your card with 3000 USD equivalent.
◉ Once the card is activated, email to studybuddy@thomascook.in from your registered email id
◉ The registered email id will receive the lounge email with a QR Code that can be redeemed at the eligible international airports.
Benefits:
◉ International Calling and data for one month.
◉ Valid countries- USA, Canada, UK, Germany, France & Australia.
◉ Note: Conditions apply for Canada.
◉ Visit www.uniconnect.in/thomascook or more details
Process to avail the SIM Card :
1. The Welcome Kit contains a SIM Card voucher.
2. You can scan the Code or visit to www.uniconnect.in/thomascook
3. Register & upload the necessary documentation.
4. A nominal delivery fee of INR 100-200 will be charged
5. The SIM Card will be delivered to the student within 7 working days.
6. Once received, the student must activate the SIM Card by following the instructions on the SIM Card Jacket.
Benefits of ISIC:
◉ Internationally recognized way to prove your official student status Extensive range of discounts/benefits across the globe.
◉ Access to over 40,000 targeted benefits and discounts in close to 126,000 locations across 130 countries.
◉ Offers great discounts on flights, accommodation, food, shopping, educational courses, etc.
◉ Process to avail ISIC.
◉ Email studybuddy@thomascook.in
Fees Applicable on Study Buddy Card
| Currency | ATM Cash Withdrawal (post 1 free withdrawal) | Balance Enquiry Fee |
|---|---|---|
| US Dollar (USD) | USD 2.00 | USD 0.50 |
| British Pound (GBP) | GBP 1.50 | GBP 0.50 |
| Euro (EUR) | EUR 1.50 | EUR 0.50 |
| Swiss Franc (CHF) | CHF 2.50 | CHF 0.60 |
| Canadian Dollar (CAD) | CAD 2.50 | CAD 0.50 |
| Australian Dollar (AUD) | AUD 2.50 | AUD 0.50 |
| Japanese Yen (JPY) | JPY 250.00 | JPY 60.00 |
| Singapore Dollar (SGD) | SGD 3.25 | SGD 0.75 |
| United Arab Emirates Dirham (AED) | AED 7.00 | AED 1.00 |
| Thai Baht (THB) | THB 80.00 | THB 25.00 |
| Over The Counter | 0.5 % of the Transaction value |
Taxes applicable from time to time, shall be levied on all fees
You are required to submit documentation based on your purpose of travel and various guidelines issued by The Reserve Bank of India (RBI) To know more, Please contact nearest Thomas Cook branch or our Partners.
Call Card Services or write to us at travelcards@thomascook.in
Contact any of your nearest Thomas Cook Branches across India or our Partner Branches.
Even with a zero balance, your Thomas Cook Prepaid Travel Card is still valid (up to the expiry date on the Card), and you can reload it for your next trip (subject to FEMA requirements)
By registering your Thomas Cook Prepaid Travel Card, you can check your balance, review your transaction history, change your PIN, view or download statement and also raise a query.
Download the Mobile App
As long as you have more than one Currency loaded, the Card will automatically select the next available Currency, in the following order: USD, GBP, EUR, CAD, AUD, JPY, SGD, CHF, AED and THB. It is possible for a transaction to be funded from multiple Currencies.
Note: Any transactions in a currency other than a Currency loaded on the Card will be exchanged to the relevant Currency/ies on the Card at an exchange rate determined by Mastercard/ Visa on the day the transaction is processed plus a Currency Conversion Fee as set out in the Table of Fees and Limits.
Yes, you can withdraw surcharge-free at Allpoint ATMS. Thomas Cook is the only non-banking issuer to have such a tie up across India.
All point Network is the largest surcharge-free ATM network with more than 55,000 ATMs in leading national and regional merchant locations across the United States, Canada, Mexico, United Kingdom and Australia.
All point ATMs can be located by using the below link. http://www.allpointnetwork.com/
Fees Applicable on Borderless Prepaid Card (Mastercard)
| Currency | ATM Cash Withdrawal | Balance Enquiry Fee |
|---|---|---|
| US Dollar (USD) | USD 2.00 | USD 0.50 |
| British Pound (GBP) | GBP 1.50 | GBP 0.50 |
| Euro (EUR) | EUR 1.50 | EUR 0.50 |
| Swiss Franc (CHF) | CHF 2.50 | CHF 0.60 |
| Canadian Dollar (CAD) | CAD 2.50 | CAD 0.50 |
| Australian Dollar (AUD) | AUD 2.50 | AUD 0.50 |
| Japanese Yen (JPY) | JPY 250.00 | JPY 60.00 |
| Singapore Dollar (SGD) | SGD 3.25 | SGD 0.75 |
| United Arab Emirates Dirham (AED) | AED 7.00 | AED 1.00 |
| Thai Baht (THB) | THB 80.00 | THB 25.00 |
| Cash Over The Counter | 1.75% of the Transaction value |
Fees Applicable on Borderless Prepaid Card (Visa)
| Currency | ATM Cash Withdrawal | Balance Enquiry Fee |
|---|---|---|
| US Dollar (USD) | USD 2.00 | USD 0.50 |
| British Pound (GBP) | GBP 1.50 | GBP 0.50 |
| Euro (EUR) | EUR 1.50 | EUR 0.50 |
| Swiss Franc (CHF) | CHF 2.50 | CHF 0.60 |
| Canadian Dollar (CAD) | CAD 2.50 | CAD 0.50 |
| Australian Dollar (AUD) | AUD 2.50 | AUD 0.50 |
| Singapore Dollar (SGD) | SGD 3.25 | SGD 0.75 |
| United Arab Emirates Dirham (AED) | AED 7.00 | AED 1.00 |
| Thai Baht (THB) | THB 80.00 | THB 25.00 |
| Cash Over The Counter | 1.75% of the Transaction value |
Fees Applicable on One Currency Card
| Currency | ATM Cash Withdrawal | Balance Enquiry Fee |
|---|---|---|
| US Dollar (USD) | USD 4.99 | USD 0.50 |
| Cash Over The Counter | 1.75% of the Transaction value |
Taxes applicable from time to time, shall be levied on all fees
Borderless Prepaid Card/ Study Buddy Card
| Currency | ATM Withdrawal Limit | POS and Online Limit |
|---|---|---|
| US Dollar (USD) | 1500 USD Equivalent | 15000 USD Equivalent |
| British Pound (GBP) | 1500 USD Equivalent | 15000 USD Equivalent |
| Euro (EUR) | 1500 USD Equivalent | 15000 USD Equivalent |
| Swiss Franc (CHF) | 1500 USD Equivalent | 15000 USD Equivalent |
| Canadian Dollar (CAD) | 1500 USD Equivalent | 15000 USD Equivalent |
| Australian Dollar (AUD) | 1500 USD Equivalent | 15000 USD Equivalent |
| Japanese Yen (JPY) | 1500 USD Equivalent | 15000 USD Equivalent |
| Singapore Dollar (SGD) | 1500 USD Equivalent | 15000 USD Equivalent |
| United Arab Emirates Dirham (AED) | 2500 AED | 15000 USD Equivalent |
| Thai Baht (THB) | 1500 USD Equivalent | 15000 USD Equivalent |
One Currency Card
| Currency | ATM Withdrawal Limit | POS and Online Limit |
|---|---|---|
| US Dollar (USD) | 1500 USD Equivalent | 15000 USD Equivalent |
Contactless payment is a secure, fast and convenient method of paying for your small purchases (up to 35 USD or eqv.) with just a tap or a wave of the card.
Contactless payment card transactions are protected by encryption that makes it difficult to intercept and manipulate them. While low-value transactions do not require any passwords, higher-value transactions are protected by a secure PIN.
Contactless payment systems have built-in measures to prevent such occurrences. There’s also a slight delay between you tapping the card and the machine receiving back approval from your bank. It won’t charge your card twice even if you accidentally tap it twice.
Please dial the below-given numbers from a landline.
For Emergency Assistance:
Call 00 91 8828890300
For Card queries:
| Country | Dialed Digits |
|---|---|
| Australia | 0011 800 9920 9920 |
| Brazil | 0021 800 9920 9920 |
| Brazil Mobile | 0021 800 9920 9920 |
| China | 00 800 9920 9920 |
| Czech Republic | 00 800 9920 9920 |
| Denmark | 00 800 9920 9920 |
| France | 00 800 9920 9920 |
| Germany | 00 800 9920 9920 |
| Hong Kong | 001 800 9920 9920 |
| Hungary | 00 800 9920 9920 |
| Italy | 00 800 9920 9920 |
| India | 1800 270 9920 |
| Japan | 010 800 9920 9920 |
| Malaysia | 00 800 9920 9920 |
| New Zealand | 00 800 9920 9920 |
| Russia | 810 800 9920 9920 |
| Singapore | 001 800 9920 9920 |
| Spain | 00 800 9920 9920 |
| Spain Mobile | 00 800 9920 9920 |
| Switzerland | 00 800 9920 9920 |
| Thailand | 001 800 9920 9920 |
| UK | 00 800 9920 9920 |
| USA | 011 800 9920 9920 |
| South Africa | 09 800 9920 9920 |
| South Korea | 001 or 002 800 9920 9920 |
You can change your PIN by first registering your card on https://www.borderlessprepaid.com/ or the Mobile App
To Change PIN:
Website - Login-> Change ATM PIN
OR
Mobile App - Enter Login PIN to login -> Customer Profile -> ATM PIN Assistance -> Change PIN
To Reset PIN:
Mobile App - Enter Login PIN to login-> ATM PIN Assistance -> Reset PIN -> A new PIN will we sent to your registered email id
OR
Call Card Services
OR
write to us at travelcards@thomascook.in
Your Thomas Cook Prepaid Travel Card should work at any ATM displaying the Mastercard or Visa Acceptance Mark respectively. If after several attempts to withdraw cash at an ATM, your Card still doesn't work, you can get 24/7 help from Card Services, via the Global Emergency Assistance numbers.
Please note: if an ATM screen prompts you to choose 'which account?' it is recommended that you choose the 'Credit' option.
You can only withdraw cash from an ATM up to the available balance on your Thomas Cook Prepaid Travel Card (including any applicable fees) and if the amount is within the ATM's issuing limit.
Please notify the 24 hour Card Services team as soon as possible and in any event within two (2) days of the transaction debit date. We will be happy to check and confirm the transaction details for you.
If there is a transaction which is not correct, Card Services can start the dispute process on your behalf and may request you to provide additional written information concerning any unrecognized transaction, or to complete a dispute form. Please help them to help you by providing as much information as you can.
It is recommended that you check your transaction history and Card balance at least once a month.
In some countries, you may be asked for a six digit PIN, when using an ATM. However, Thomas Cook Prepaid Travel Card uses a standard four digit PIN, which will still be accepted if the ATM has been set up correctly in compliance with Mastercard & Visa requirements.
If you need assistance with any PIN issues, please call Card Services.
You must contact us as soon as possible. 24/7 Global Emergency Assistance will get you back in control of your money. Instructions are available above.
This should only happen when you don't have enough money on the Card to cover the purchase (though you can always use the total balance on your Thomas Cook Prepaid Travel Card to make a partial payment, if the merchant supports it). Be aware that some merchants, such as restaurants and car hire companies, may require the Card to have an available (total) balance greater than the purchase amount, before they will authorize the payment.
It is not recommended to use your Thomas Cook Prepaid Travel Card as a guarantee of payment for hotels, car hire, etc. These companies may estimate your bill, and if you use your Card as a guarantee for the estimated amount, the funds will be temporarily unavailable to access or spend. You can of course use your Thomas Cook Prepaid Travel Card to settle your final bill.
Dynamic Currency Conversion (DCC) is an optional service that is sometimes offered by retailers and ATM operators abroad, giving cardholders the choice of paying in the currency of the country they are visiting or their own card currency. While choosing Card currency may seem convenient, it comes with extra charges.
With Thomas Cook Prepaid Cards, you will not have to pay any DCC charges as DCC transactions are blocked which helps you save from paying unnecessary charges.
No, cash back is not available on the Thomas Cook Prepaid Travel Card.
You can either transfer any remaining funds to a new Card or cash out the balance and close your Thomas Cook Prepaid Travel Card. To cash out and close your Card, you can visit your nearest Thomas cook branch across India.
Thomas Cook (India) Limited ("Thomas Cook") confirms that it is engaged in providing Borderless Prepaid Card (BPC) to customers buying Forex from them during their travel abroad (“Cardholders”). BPC inter alia offers the following to the Cardholders:
| Nature of coverage | Sum Insured | Deductible | Time Excess |
|---|---|---|---|
| Accidental Death and Disability (Common Carrier) | Up to INR 10,00,000 | Nil | Nil |
| Missing of Connecting International Flight During Transit | Up to INR 21,000 | Nil | 6 Hours |
| Loss of Passport and Travel Related Documents | Up to INR 35,000 | Nil | Nil |
| Delay of Checked in Baggage | Up to INR 7000 | Nil | 6 Hours |
| Lost Card Liability | Up to INR 7,50,000 | Nil | Nil |
If you are not planning to travel again soon, you can withdraw your remaining balance, whilst outside India, from an ATM displaying the Mastercard or Visa Acceptance Mark respectively (assuming it is within the ATM's withdrawal limits).
Alternatively, you can take your Card back to the Thomas Cook (India) Ltd. branch or its authorized agent where you bought the Card and they will refund you the balance. A fee will be charged for this service (please refer to your Terms and Conditions for more information).
Due to FEMA regulations, the Thomas Cook Travel Card cannot be used at ATMs or merchants in India, Nepal and Bhutan, or for internet purchases where the website is registered in India, Nepal or Bhutan, or at websites accepting payment in Indian Rupees or the currencies of Nepal and Bhutan. In addition, the Card is also unable to be used in countries subject to economic sanctions, including: Afghanistan, Balkans, Belarus, Bosnia and Herzegovina, Burundi, Central African Republic, Cote d’Ivoire (Ivory Coast), Cuba, Democratic People’s Republic of Korea (DPRK)- North Korea, Democratic Republic of Congo, Ethiopia, Guyana, Iran, Iraq, Lao PDR, Lebanon, Liberia, Libya, Mali, Myanmar, Nicaragua, Pakistan, Somalia, South Sudan, Sudan, Syria, Tunisia, Uganda, Vanuatu, Venezuela, Yemen, Zimbabwe. The list of sanctioned countries is subject to change from time to time.
As dated 28 February 2022:
Given the recent developments in Russia and Ukraine and the resulting volatility that this has brought about in that region, the usage of cards in Belarus, Georgia, Armenia & Russia is prohibited.
Some merchants and ATM operators may charge a fee or set their own purchase limits. Please confirm whether any fees or limits apply, before making a purchase or withdrawal.
FEMA regulations, as amended from time to time, currently require you to surrender unspent foreign exchange within 180 days of your return. You are free to retain foreign exchange up to USD 2,000 equivalent, for future use. Please refer the Terms and Conditions for information.
Subject to Terms & Conditions. Standard fees apply - see Table of Fees and Charges.
Until Card expiry and subject to reload limits (see Table of Fees and Charges). Limits are subject to FEMA regulations and to surrender restrictions, imposed by The Reserve Bank of India.
Cards acquired after 1st June 2023 will not be charged an inactivity fee.