How to replace or cash out your Thomas Cook Borderless Prepaid Card™

CARD EXPIRY

Your Thomas Cook Borderless Prepaid Card is valid until the expiry date shown on the Card. The expiry date of your Card is printed on the front. On expiry of your Thomas Cook Borderless Prepaid Card, just take your valid photo ID to the Thomas Cook (India) Ltd. branch or its authorised agent where you bought the Card and load a new one. Please see the ‘Cash out and Close’ section below for other options on transferring your available balance.

Alternatively, if your Thomas Cook Borderless Prepaid Card has expired or is close to expiring, you can call Card Services or email cardservices@borderlessprepaid.com and they can help with transferring your funds to a new Card.

CASHING OUT AND CLOSING YOUR CARD

If you’re not planning to travel again soon, you can withdraw your remaining balance, whilst abroad, from an ATM displaying the MasterCard Acceptance Mark (assuming it is within the ATM’s withdrawal limits). Alternatively, you can take your Card back to the Thomas Cook (India) Ltd. branch or its authorised agent appointed by Thomas Cook (India) Ltd. where you bought the Card and they will refund you the balance. A fee may be charged for this service (please refer to your Terms and Conditions for more information).

If you decide to keep your Card for another trip, FEMA Regulations, as amended from time to time, currently require you to surrender unspent foreign exchange within 180 days of your return. However, you are free to retain foreign exchange up to USD 2,000 equivalent, for future use.

LOST OR STOLEN CARDS

If your Thomas Cook Borderless Prepaid Card is lost or stolen, contact Card Services  immediately, so they can cancel it. Your Thomas Cook Borderless Prepaid Card is chip and PIN protected and if you have a second Card, you can still access your funds. If you only have one Card, or both your Thomas Cook Borderless Prepaid Cards are lost or stolen, Card Services can offer further assistance, including emergency cash up to the available balance on your Cards (subject to availability).