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Using Your Card

IMPORTANT INFORMATION BEFORE USING YOUR CARD

Please sign the back of your Card as soon as you get it and memorise your PIN. Then register your Card on ‘My Account’ by following the instructions on the screen.

Your essential travel accessory

Your Thomas Cook Borderless Prepaid Card gives you all the security of travellers cheques, with the speed and flexibility of plastic.

You can use it at millions of ATMs, shops, restaurants and other outlets around the world# – in fact, wherever you see the MasterCard logo#.

Withdraw local currency at 1.9 million  ATMs worldwide#.

Welcomed online and at 31.4 million merchants worldwide#, with no transaction fee##.

Simply buy or reload your Card before you travel and your money is with you whenever you need it. There’s no more waiting around for opening hours to get hold of your foreign currency.

# Due to FEMA regulations, The Thomas Cook Borderless Prepaid Card cannot be used at ATMs or merchants in India, Nepal and Bhutan, or for internet purchases where the website is registered in India, Nepal or Bhutan, or at websites accepting payment in Indian Rupees or the currencies of Nepal and Bhutan. In addition, the Card is also unable to be used in countries subject to economic sanctions, including: Cuba, Iran, North Korea, Sudan and Syria. The list of sanctioned countries is subject to change from time to time.

##Some merchants and ATM operators may charge a fee or set their own purchase limits. Please confirm whether any fees or limits apply, before making a purchase or withdrawal.

Dynamic Currency Conversion

Dynamic Currency Conversion (DCC) is an optional service that is sometimes offered by retailers and ATM operators abroad, giving cardholders the choice of paying in either the currency of the country they are visiting or their own domestic currency, i.e. Indian Rupees. You should not make a purchase or ATM withdrawal in Indian Rupees (as you are prohibited from doing so by law) and you should instead choose to pay in the local currency. Please note that there will be an additional cost if the merchant transaction or ATM withdrawal is in a currency other than a Currency on the Card, or where you do not have sufficient funds on the Card in the relevant Currency, and you should refer to the Table of Fees and Limits for further information.

Restrictions

Please note, due to FEMA regulations, the Thomas Cook Borderless Prepaid Card cannot be used at ATMs or merchants in India, Nepal and Bhutan, or for internet purchases where the website is registered in India, Nepal or Bhutan, or at websites accepting payment in Indian Rupees or the currencies of Nepal and Bhutan. There are also a number of countries where the use of Thomas Cook Borderless Prepaid Card is not allowed as they are subject to US economic sanctions. If you attempt to withdraw cash or use your Card at merchants in any of these countries, your request will be declined and the reason given as 'Decline, prohibited country'.

The countries affected by sanctions are currently (this is subject to change from time to time, with any changes in sanctions):

Cuba, Iran, North Korea, Sudan and Syria.

A few points to remember

  • Please register your Card in My Account to enable you manage your account online
  • You can’t change your PIN but we can give you a reminder
  • If your Card is lost or stolen, help is available worldwide, 24/7