Privacy Policy

Privacy Policy

We recognise that our customers are concerned about the confidentiality and privacy of their personal information. Your privacy is important to us. We respect your need to understand how information is being collected, used, disclosed, transferred and stored. Thus we have developed below Privacy policy to familiarise you with our practices.

What types of personal information will we collect from you?

In order for us to provide you with our services and products, we may collect personal information such as your name, address, phone number, date of birth, or any other information that may be required for payment or identification purposes. The personal information that we collect depends on the products and services that are being provided or requested. If you do not provide us with the information asked, we may not be able to provide the products or services you have requested.

How we collect personal information from you?

You may be asked for personal information anytime you are in contact with Thomas Cook (India) Ltd. (TCIL), directly or indirectly through a third party.

The only way we will get any kind of personal information is when you provide it to us in following circumstances:

When you make an enquiry or purchase from our/ our agent stores or through our website or through our customer service team - by email, letter, fax, on the phone or in physical store; When you register with us, subscribe to our newsletter, enter competitions, send us queries or register for promotions hosted by us on a third party platform or location; when you take part in surveys or provide us with feedback

Use and disclosure of your personal information

We may use your personal information to enable us to provide the Card Services and for data analysis (including market research), anti-money laundering, detection of crime, legal compliance, enforcement and fraud prevention verify your identity or transactions which you may enter into with us; to administer and manage the provision of our products and services;
to respond to queries, complaints or to provide you with our general customer service; to send you market commentaries, newsletters or similar materials (which you may advise us that you do not wish to receive); to conduct surveys in order to improve the ways in which we provide you with our products and to comply with laws and regulatory requirements including giving/ complying with any request made by a governmental authority to comply with our risk management policies and procedures, including our security procedures;
to train our staff; to promote and market our products and services to you and to inform you of our special offers, promotions or competitions, including by way of direct mail and telemarketing (unless you tell us otherwise);We may use your personal information for additional purposes related to the purposes listed above. We will not, however, use your personal information other than for:

a purpose made known to you;
a purpose you would reasonably expect;
a purpose required or permitted by law; or
a purpose otherwise authorised by you.

Third party access to personal information

Your personal information may be disclosed to third parties in order to issue or provide you the product or service that is requested, when we have outsourced certain duties and tasks associated with the product or service and as required or permitted by law. These companies are obligated to protect your information.

Quality of the personal information

We aim to ensure that personal information we retain about you is accurate, complete and up to date. To enable this we may regularly ask you to review, confirm and advise us of changes to your personal information.

Storage and security of information

We store personal information in a combination of computer storage facilities, paper-based files and other records. We will take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure.

Opting out of marketing, promotions or related activities

You may be contacted by mail, telephone or email for purposes of customer service or to be notified of related products, promotions, newsletters, customer surveys and similar materials that we may conduct or distribute from time to time. If you do not wish to receive any such communications, you may advise us that you wish to opt out by writing into

Use of cookies

We may collect activity information on our website through the use of cookies. A cookie is a small text file placed on your computer hard drive by a webpage server which can then be accessed by our web servers. You may configure the web browser to not accept the cookies; however, this may mean that you would not be able to make full use of our website. We use cookies to ascertain information such as the number of users who visit our website, the date and time of visits and the pages viewed. The cookies on their own do not identify an individual but they provide us with statistics to analyse and improve our website In some of our email messages, we use a "click-through URL" linked to content on the TCIL website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.


TCIL may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on TCIL or the site; (b) protect and defend the rights or property of TCIL , the site or the users of TCIL , and (c) act under exigent circumstances to protect the personal safety of users of TCIL , TCIL , the site or the public.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Third-Party Sites and Services

TCIL, its affiliates, its contractors, agents, owners, and employees are not responsible for the content or the privacy policies of other web sites to which this site may link to or use offers from. Please take time to learn about them as well.

Privacy Questions

Our Privacy Policy undergoes revision from time to time. We may also make changes to the policy at such time. To make sure you have the access to latest version of Privacy policy, Kindly check/review this page periodically.

If at any time you believe that TCIL has not adhered to the above principles/policy, please notify us by email at and we will use all commercially reasonable efforts to promptly determine and correct the problem.