Your Thomas Cook Borderless Prepaid Card will generally be activated within twenty-four (24) business hours of purchase or as advised by the Purchase Location. You can use your Multicurrency Thomas Cook Borderless Prepaid Card worldwide#, at ATMs displaying the MasterCard Acceptance Mark, as well as MasterCard merchants, including shops, restaurants and online. Just enter your PIN or sign, as requested by the merchant. If an ATM asks you to choose an account or card type, it is suggested you choose the "Credit" option.
With a Thomas Cook Borderless Prepaid Card you don’t need to worry about bank opening hours or lengthy queues to access your funds whilst travelling.
It is not possible to change your PIN on a Thomas Cook Borderless Prepaid Card, however, you can call Card Services at any time for a PIN reminder.
In addition, if you think your PIN has been compromised, please contact Card Services immediately.
For even more security, the Thomas Cook Borderless Prepaid Card is chip and PIN protected.
To reduce the threat of fraud, your Thomas Cook Borderless Prepaid Card is completely separate from your bank account.
Thomas Cook Borderless Prepaid Card is a convenient and safe way of carrying your travel money overseas, offering all the peace of mind and security of traditional travellers cheques, and the convenience of cash, worldwide#.
Pre-loading your Thomas Cook Borderless Prepaid Card gives you more control of your travel budget than a standard debit or credit card and with fixed ATM fees and no transaction fees on purchases, it’s easier to manage your overseas spending.
#Due to FEMA regulations, the Thomas Cook Borderless Prepaid Card cannot be used at ATMs or merchants in India, Nepal and Bhutan, or for internet purchases where the website is registered in India, Nepal or Bhutan, or at websites accepting payment in Indian Rupees or the currencies of Nepal and Bhutan. In addition, the Card is also unable to be used in countries subject to economic sanctions, including: Cuba, Iran, North Korea, Sudan and Syria. The list of sanctioned countries is subject to change from time to time.
Please click here for full details of the fees and limits.
A Thomas Cook Borderless Prepaid Card purchased in India can be loaded with one or more of the up to eight Currencies available on your Card: USD, GBP, EUR, CAD, AUD, JPY, SGD and CHF1
1 All loads and reloads are subject to the sole discretion of the Card issuer and/or its authorised agents and as per FEMA regulations as applicable from time to time.
Your Thomas Cook Borderless Prepaid Card can be used to withdraw local currency from 1.9 million ATMs worldwide# displaying the MasterCard® Acceptance Mark.
You can also use your Card to pay directly for goods or services online and in store, wherever MasterCard is accepted#.
You can still use your Thomas Cook Borderless Prepaid Card in countries or areas with a different currency to those on your Card. The system will automatically convert your stored Currency to the Local Currency.
Where you do not have a balance in the currency of the transaction, your Card Fund will be debited according to the default order of priority, which is as follows: USD, GBP, EUR, CAD, AUD, JPY, SGD and CHF, at an exchange rate determined by MasterCard on the day the transaction is processed, plus a Currency Conversion Fee as set out in the Table of Fees and Limits.
Please note: There are a number of countries where the use of Thomas Cook Borderless Prepaid Card is not allowed, as they are subject to US economic sanctions. If you attempt to withdraw cash from an ATM, or use your Card at merchants in any of these countries, your request will be declined and the reason given as 'Decline, prohibited country'.
The countries currently affected by sanctions are (the list of sanctioned countries is subject to change from time to time):
Cuba, Iran, North Korea, Sudan and Syria
The great flexibility and added functionality of Thomas Cook Borderless Prepaid Card means that as long as you have more than one Currency loaded, the Card will automatically select the next available Currency, in the following order; USD, GBP, EUR, CAD, AUD, JPY, SGD, CHF. The search will automatically begin from USD.
If you do not have the currency of the country you are visiting on your Card at all (or not enough to cover the cost of a purchase), you can still use it to make a payment. The Currency (-ies) of the Card will automatically be converted into Local Currency, in the order described above. It is possible for a transaction to be funded from multiple Currencies (this process will occur automatically by drawing funds from the Currencies loaded on your Card in the above default order, until the total amount of the transaction is satisfied).
For example, if you have the following Currencies and amounts loaded onto your Card; GB£250, EU€10, and AU$100, you are in France and want to make a purchase for EU€20, the Card will automatically check the Currencies on the Card, starting at EU€ (being the relevant Local Currency) and then GB£, from which to fulfil the remaining EU€10, in order to authorise the transaction. If EU€ aren’t available, the Card will move along the list until it finds an available Currency from which to deduct payment. You do not need to have the total amount required for the transaction in a single Currency, as long as the total amount of all your converted Currency balances is greater than the relevant transaction amount.
Please note that any transactions in a currency other than a Currency loaded on the Card will be exchanged to the relevant Currency/ies on the Card at an exchange rate determined by MasterCard on the day the transaction is processed plus a Currency Conversion Fee as set out in the Table of Fees and Limits.
You can use your Thomas Cook Borderless Prepaid Card to shop online (within the limits and restrictions of your Card) at any merchant that accepts MasterCard cards#. By using your Thomas Cook Borderless Prepaid Card in the currency that the online site trades in, you know exactly what your purchase will cost and you won’t be stung by unknown exchange rate fees, unlike when you use your domestic credit or debit card. For your security, you may be asked to provide the security code that’s printed on the signature strip on the back of the Card.
Thomas Cook Borderless Prepaid Card may not be used for money transfers or for accessing or purchasing goods from adult or gambling internet sites and must not be used for any unlawful activity. You must comply with all laws and regulations (including any foreign exchange controls), in respect of the Card in India and in the country of use.
Even with a zero balance, your Thomas Cook Borderless Prepaid Card is still valid (up to the expiry date on the Card), and you can reload it for your next trip (subject to FEMA requirements).
For peace of mind on your holiday, you may purchase an Additional Card and use it as a backup. Please see the Terms and Conditions for more information.
'My Account' is an online Card management area, where, once you have registered your Thomas Cook Borderless Prepaid Card you can check your balance, review your transaction history and update your personal details.
Click on the link for My Account on this website, select ‘New Registration' and simply follow the instructions on the screen.
You can manage these everyday aspects as soon as you’ve registered your Card onMy Account.
Please note that you cannot change your PIN. You can call Card Services any time to obtain a PIN reminder.
If you have any queries about your Thomas Cook Borderless Prepaid Card balance or you notice a Card transaction that you do not recognise, please notify the 24 hour Card Services team as soon as possible and in any event within thirty (30) days of the transaction debit date. They will be happy to check and confirm the transaction details for you.
If there is a transaction which is not correct, Card Services can start the dispute process on your behalf and may request you to provide additional written information concerning any unrecognised transaction, or to complete a dispute form. Please help them to help you by providing as much information as you can.
It is recommended that you check your transaction history and Card balance at least once a month. You can do this online, once you have registered your Card on ‘My Account’.
Click here for further details on how to download and complete the dispute form.
Details of how to contact the 24/7 Card Services team are available here.
Your Thomas Cook Borderless Prepaid Card should work in any ATM displaying the MasterCard Acceptance Mark. If after several attempts to withdraw cash at an ATM, your Card still doesn't work, you can get 24/7 help from Card Services, via the Global Emergency Assistance numbers.
Please note; if an ATM screen prompts you to choose ‘which account?’ it is recommended that you choose the ‘Credit’ option.
You can only withdraw cash from an ATM up to the available balance on your Thomas Cook Borderless Prepaid Card (including any applicable fees) and if the amount is within the ATM’s issuing limit.
In some countries, you may be asked for a six digit PIN, when using an ATM. However, Thomas Cook Borderless Prepaid Card uses a standard four digit PIN, which will still be accepted if the ATM has been set up correctly in compliance with MasterCard requirements.
If you need assistance with any PIN issues, please call Card Services.
You must contact us as soon as possible. 24/7 Global Emergency Assistance will get you back in control of your money. Instructions are available here.
This should only happen when you don’t have enough money on the Card to cover the purchase (though you can always use the total balance on your Thomas Cook Borderless Prepaid Card to make a partial payment, if the merchant supports it).
Be aware that some merchants, such as restaurants and car hire companies, may require the Card to have an available (total) balance greater than the purchase amount, before they will authorise the payment.
It is not recommended to use your Thomas Cook Borderless Prepaid Card as a guarantee of payment for hotels, car hire, etc. These companies may estimate your bill, and if you use your Card as a guarantee for the estimated amount, the funds will be temporarily unavailable to access or spend. You can of course use your Thomas Cook Borderless Prepaid Card to settle your final bill.
Dynamic Currency Conversion (DCC) is an optional service that is sometimes offered by retailers and ATM operators abroad, giving cardholders the choice of paying in either the currency of the country they are visiting or their own domestic currency, i.e. Indian Rupees. You should not make a purchase or ATM withdrawal in Indian Rupees (as you are prohibited from doing so by law) and you should instead choose to pay in the local currency. Please note that there will be an additional cost if the merchant transaction or ATM withdrawal is in a currency other than a Currency on the Card, or where you do not have sufficient funds on the Card in the relevant Currency, and you should refer to the Table of Fees and Limits for further information.
No, cash back is not available on the Thomas Cook Borderless Prepaid Card.
You can either transfer any remaining funds to a new Card or cash out the balance and close your Thomas Cook Borderless Prepaid Card. To cash out and close your Card, please call Card Services.
If you’re not planning to travel again soon, you can withdraw your remaining balance, whilst outside India, from an ATM displaying the MasterCard Acceptance Mark (assuming it is within the ATM’s withdrawal limits). Alternatively, you can take your Card back to the Thomas Cook (India) Ltd. branch or its authorised agent where you bought the Card and they will refund you the balance. A fee will be charged for this service (please refer to your Terms and Conditions for more information).