Contact Us - General Enquiries

Contact Us - General Enquiries


Please note that, for security reasons, whenever you contact Card Services, you must not include your full Thomas Cook Borderless Prepaid Card number in any written correspondence. The Card number should always be supplied by providing the first six and last four digits only.


If you have a general query, or want to pass on any comments about using your Thomas Cook Borderless Prepaid Card, please get in touch, using the form at the bottom of this page.

Please note that, in the interest of security, the following subjects cannot be discussed by email or fax. Please phone the 24 hour Card Services team, who will be able to assist you in relation to the following:

  • Lost or stolen Thomas Cook Borderless Prepaid Cards
  • Queries regarding transactions on your Thomas Cook Borderless Prepaid Card or balance enquiries
  • PIN assistance
  • Guidance setting up your Multi-currency Borderless Prepaid Card online
  • Help with forgotten username and/or passwords
  • Card activations


Please click here to find details on how to contact the Card Services team by phone.


Card Services
Thomas Cook (India) Ltd.
Thomas Cook Building
Dr. D. N. Road
Fort, Mumbai 400001

For general Borderless Prepaid Card enquiries, the Card Services team will be happy to reply via email if you fill in the form below:


* Indicates a required field